Privacy Policy

Privacy Policy

GUIDED FEATHER PRIVACY POLICY

Last Updated: 5 June 2026

  1. INTRODUCTION

Guided Feather ("Guided Feather", "we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, and platform.

By using Guided Feather, you agree to the practices described in this Privacy Policy.

  1. WHO WE ARE

Guided Feather operates an online marketplace that connects spiritual service providers ("Providers") with customers ("Customers") for online spiritual services.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: hello@guidedfeather.com

For the purposes of UK data protection law, Guided Feather is the data controller of the personal information described in this policy.

  1. INFORMATION WE COLLECT

ACCOUNT INFORMATION

When you create an account, we may collect:

  • Name
  • Email address
  • Telephone number (if provided)
  • Username
  • Password (encrypted)

PROFILE INFORMATION

Providers may choose to provide:

  • Profile photographs
  • Business names
  • Biographies
  • Qualifications or certifications
  • Service descriptions
  • Website and social media links

Customers may choose to provide profile information to facilitate bookings.

BOOKING INFORMATION

Customers should avoid sharing sensitive personal information, including medical, financial, legal, or other confidential information, unless they are comfortable doing so. Information voluntarily shared during sessions is shared at the user's own discretion.

When bookings are made, we may collect:

  • Booking dates and times
  • Session details
  • Messages exchanged through the platform
  • Booking history

PAYMENT INFORMATION

Payments are processed by Stripe.

Guided Feather does not store full payment card details.

We may receive limited payment information, including:

  • Transaction identifiers
  • Payment status
  • Payment amounts

COMMUNICATIONS

We may collect information when you:

  • Contact us
  • Submit enquiries
  • Report issues
  • Participate in surveys or promotions

TECHNICAL INFORMATION

When you use our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage data
  • Cookies and similar technologies
  1. HOW WE USE YOUR INFORMATION

We use personal information to:

  • Create and manage user accounts
  • Facilitate bookings between Customers and Providers
  • Process payments
  • Communicate about bookings and account activity
  • Provide customer support
  • Improve platform functionality
  • Monitor platform security
  • Prevent fraud and misuse
  • Comply with legal obligations
  • Send service-related communications

Where you have given consent, we may also send marketing communications about Guided Feather services, updates, and promotions.

You may unsubscribe from marketing communications at any time.

  1. LEGAL BASES FOR PROCESSING

Under UK GDPR, we process personal information on the following legal bases:

CONTRACT

Where processing is necessary to provide our services and fulfil bookings.

LEGITIMATE INTERESTS

Where processing is necessary for:

  • Operating the platform
  • Improving services
  • Preventing fraud
  • Maintaining platform security
  • Responding to enquiries

LEGAL OBLIGATIONS

Where processing is required by law.

CONSENT

Where you have specifically consented, such as receiving marketing communications.

  1. SHARING YOUR INFORMATION

We may share personal information with:

OTHER USERS

Certain information is shared to facilitate bookings.

For example:

  • Provider profiles are visible to Customers
  • Customers and Providers may receive limited contact information necessary to facilitate bookings

SERVICE PROVIDERS

We may share information with trusted third-party providers who help operate the platform, including:

  • Stripe (payment processing)
  • Hosting providers
  • Email service providers
  • Analytics providers
  • Customer support tools

These providers are only permitted to process information as necessary to provide services to Guided Feather.

LEGAL REQUIREMENTS

We may disclose information where required by law or where necessary to:

  • Comply with legal obligations
  • Respond to lawful requests
  • Protect users
  • Protect Guided Feather's legal rights
  1. INTERNATIONAL TRANSFERS

Some third-party service providers may process data outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

  1. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

However, no online system can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their account credentials.

  1. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

  • Provide services
  • Maintain business records
  • Resolve disputes
  • Comply with legal obligations

When information is no longer required, it will be securely deleted or anonymised.

  1. COOKIES

Guided Feather may use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyse website usage
  • Enhance user experience

You can manage cookie preferences through your browser settings.

A separate Cookie Policy may provide additional information.

  1. YOUR RIGHTS

Under UK data protection law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to processing
  • Request transfer of your information
  • Withdraw consent where processing relies on consent

Requests may be submitted to:

hello@guidedfeather.com

We may need to verify your identity before responding to requests.

  1. COMPLAINTS

If you have concerns about how your personal information is handled, please contact us first so we can attempt to resolve the issue.

You also have the right to lodge a complaint with the UK's supervisory authority:

Information Commissioner's Office (ICO)

  1. CHILDREN'S PRIVACY

Guided Feather is intended for users aged 18 and over.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a person under 18, we may remove the information and terminate the associated account.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Any changes will be published on the platform and will take effect from the date of publication.

Continued use of the platform after any changes have been published constitutes acceptance of the updated Privacy Policy.

  1. CONTACT US

If you have any questions about this Privacy Policy or your personal information, please contact:

Guided Feather

Email: hello@guidedfeather.com